Terms of service

Welcome to Urbansouq. By accessing or using our website, you agree to the following terms and conditions.
1. Orders
All orders are subject to acceptance and product availability. We reserve the right to cancel or refuse any order at our discretion.
2. Pricing
All prices are listed in AED (United Arab Emirates Dirham) and are subject to change without prior notice.
3. Cash on Delivery (COD)
We offer Cash on Delivery across the UAE. Customers must ensure they are available to receive and pay for their orders. Repeated order refusals may result in future COD orders being declined.
4. Shipping
Orders are typically delivered within 2–5 business days. Delivery times may vary depending on location and unforeseen circumstances.
5. Returns & Refunds
Returns and refunds are handled according to our Return & Refund Policy. Please review that policy before making a purchase.
6. Product Information
We strive to provide accurate product descriptions and images. However, slight variations in color or packaging may occur.
7. Limitation of Liability
Urbansouq is not responsible for any indirect or consequential damages arising from the use of our products or website.
8. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will become effective once published on our website.
9. Contact Us
For any questions, please contact us at:
Email: urbansouq.com@gmail.com