Shipping policy

Thank you for shopping with Urbansouq.
Processing Time
Orders are processed within 1 business day after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Standard delivery across the UAE takes 2–5 business days.
Delivery times may vary depending on your location and courier availability.
Shipping Charges
Shipping charges are displayed at checkout before you complete your purchase.
We may offer Free Shipping on selected products or promotional offers.
Cash on Delivery (COD)
Cash on Delivery is available across the UAE.
Please ensure someone is available at the delivery address to receive and pay for the order.
Order Tracking
Once your order has been dispatched, you will receive tracking information 
Delivery Delays
Delivery may be delayed due to weather conditions, public holidays, or other unforeseen circumstances.
Incorrect Address
Please make sure your shipping address and contact number are correct. We are not responsible for delays caused by incorrect information